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Training
Three of the principals behind The Loyalty Metric are alumni of Ogilvy, one of the world’s most successful advertising agencies, whose commitment to training is legendary
Ogilvy trained personnel are prized for their ability to think logically and behave empathetically, based on an understanding of why people do what they do
Successful loyalty metrics build brand trust
Brand trust drives revenue
You build trust by including everyone who interacts with your guests
from those who pick the guest up from the airport, front desk welcome, those who tend the water activities, to the senior executives who manage the business
All impact the guest experience
Commitment to loyalty can help a brand’s employees and partners articulate and demonstrate its benefits
That gives guests the opportunity to recognize employees and partners for outstanding service
This presupposes a massive commitment to training, an area of loyalty management in which we excel and have a distinguished track record
Our employee training process is bespoke
We can perform it in a group context or one-on-one in person or online
Each positive interaction with a guest adds to the relationship
Through anticipatory service, thoughtful touches, and a commitment to creating a personalised stay for each individual visitor, you can retain guests for life
Young guest being served at buffet
Serving guests with professionalism and warmth
Attentive waitress serving meal to loyal guests
Young guest being served at buffet
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Every moment matters.
We know how to upskill and mentor to make a difference
Guests want to feel cared about, not just cared for
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